Return & Exchange

In order to serve you better and provide a pleasant shopping experience, please note ULTRA LIGHT Online Return & Exchange Policy:

  • In case you are not satisfied with your product(s), or the product(s) is defective, within 14 days from the date you receive your order, you can request a "Return Material Pre-Authorization" to return the product(s) to ULTRA LIGHT .

  • Please contact us to obtain Return Material before processing a return.  are valid for (14) days from date of issue.

  • In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees . In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees

  • While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.

  • Once we have received the unit back, we will process inspection for replacement or refund. Following inspection by our technician on product packing condition, complete accessories set and product technical check, line manager will approve/reject return for replacement or refund.

You are can offer your views, suggestions, if any, by submitting your feedback using the form in the Contact Us section.

You can contact us by Phone: 966114731658 , E-mail: info@ultra-light.net, Mail: ultralight(Customer Relationship), PO Box 42005, Riyadh 11541, Kingdom of Saudi Arabia.

Copyright © 2020 ULTRA LIGHT  All rights reserved.

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